Refund and Returns Policy

Refund Policy

Effective date: 2015-10-24

Return Window

Customers may return new, unused items within 14 days of delivery for a refund or exchange.

Conditions

  • Products must be unused and in original packaging.
  • Proof of purchase required.
  • Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

Refund Process

Refunds are credited to the original payment method via PayPal within 5–10 business days after inspection.

Defective or Damaged Items

Contact us within 48 hours at info@ebikesecomotion.com
 with order details and photos.